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Online Shopping Terms & Conditions

PRIVACY STATEMENT


All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

This website is owned and operated by PT Education & Training Services Pvt. Ltd. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.

PT Education may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Indian Rupees (INR).

All prices listed on this website are subject to confirmation. PT Education will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.

PT Education reserves the right to limit the quantities of certain items which you, your family or any group can purchase. PT Education will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, PT Education will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery PT Education will notify its customers within 5 business days.

Physical goods will be shipped via courier. Once Payment has been received and processed, goods will be shipped, please allow 7-10 business days


PRIVACY POLICY


Collection of Information

If you browse through this site without providing us with any personal information, we will gather and store some information about your visit, such as IP address, type of browser and operating system used, date and time you access our site, pages you visit, and if you linked to our website from another website, the address of that website. This information will not identify you personally and will not be linked back to you.

There will be times, such as when you submit an auto lead request or fill out our contact form, when we will need to obtain personally identifiable information from you or about you.

We collect personal data which you voluntarily agree to share with us and certify it as being accurate during the registration / enrolment or enquiry process. This data includes (but may not be restricted to):

  • Name (including first and last name)
  • Email address
  • Mobile phone number
  • Postal address
  • Postal code
  • Demographic information (like your age, gender, occupation, professional experience, education, etc.);
  • Preferences and interests (such as newspapers read and so on);
  • Financial information (like account or credit card numbers); and
  • Opinions of features on our websites.

We may combine personal information collected from you with other information from data available with us to provide a better overall experience, including customizing content for you in both forms - online (or electronic) as well offline.

If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

We are the sole owners of your information collected by us at several different points on our Website.

Use and Sharing of Information

At no time will we sell your personally-identifiable data without your permission unless set forth in this Privacy Policy. The information we receive about you or from you may be used by us or shared by us with our corporate affiliates, dealers, agents, vendors and other third parties to help process your request; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our customers' needs; to develop new offerings; and to alert you to new products and services (of us or our business associates) in which you may be interested. We may also combine information you provide us with information about you that is available to us internally or from other sources in order to better serve you.

We do not share, sell, trade or rent your personal information to third parties for unknown reasons.

Cookies

From time to time, we may place "cookies" on your personal computer. "Cookies" are small identifiers sent from a web server and stored on your computer's hard drive, that help us to recognize you if you visit our website again. Also, our site uses cookies to track how you found our site. To protect your privacy we do not use cookies to store or transmit any personal information about you on the Internet. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies certain features of the site may not function property or at all as a result.

Links

Our website contains links to other sites. Such other sites may use information about your visit to this website. Our Privacy Policy does not apply to practices of such sites that we do not own or control or to people we do not employ. Therefore, we are not responsible for the privacy practices or the accuracy or the integrity of the content included on such other sites. We encourage you to read the individual privacy statements of such websites.

Security

We safeguard your privacy using known security standards and procedures and comply with applicable privacy laws. Our websites combine industry-approved physical, electronic and procedural safeguards to ensure that your information is well protected though it's life cycle in our infrastructure.

Sensitive data is hashed or encrypted when it is stored in our infrastructure. Sensitive data is decrypted, processed and immediately re-encrypted or discarded when no longer necessary. We host web services in audited data centers, with restricted access to the data processing servers.

Changes to this Privacy Policy

Our privacy policy is made on February 01, 2013. We may change our Privacy Policy from time to time. If we do, we will update this Privacy Policy on our website.

Questions

If you have any questions about our Privacy Policy, please e-mail your questions to us at webmaster@pteducation.com

PT Education is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.

REFUND POLICY


For all products that are bought and/or paid for on this site (excluding all classroom delivery programmes), the following policy is applicable for refund of the fee that you pay for the product/service. This refund policy is applicable ONLY for products/services purchased online on pteducation.com and NOT for any classroom programmes or correspondence courses or test series or web-based products for which the fee payment has been made at any PT Education  office.

You can request for a refund of any fees paid you subject to the following:

For products/services that require us to despatch courseware to you, registered communication of your confirmed intent to cancel your subscription must reach us before the first set of courseware is despatched from us.

For products/services that only offer on-line access, communication of your intent to cancel must reach us before your first use of or access to the said product/service.

For products that involve tests to be taken by you (whether online tests or paper-and-pencil tests), communication of your confirmed intent to cancel your subscription must reach us before you take even one such test or before you collect from us the first test paper or before the first test paper is despatched by us to you.

In all cases where you make a refund request, the request has to come to us in either one of the two forms given below:

  • In the form of an email sent by you from the SAME email address which was submitted by you to us at the time of registration for the product/service
  • In the form of a letter signed by you to reach our registered office at PT Education and Training Services Pvt Ltd ., 4th Floor, Yeswant Plaza, Opp. Railway Station, Indore 452001 by registered post.

If your refund request satisfies the above terms, the amount (after deduction of all applicable taxes and levies) would be refunded after deducting an administrative charge of Rs.150/- or 25% of the order value, whichever is higher.

If the amount for the product/service was originally paid by you through credit card, the refund amount would be debited back to the credit card account that was used to make the original purchase. If the amount for the product/service was originally paid by you in the form of a Demand Draft or a payable-at-par cheque, the refund amount would be sent to you in the form of a Demand Draft or payable-at-par cheque made in the name of the person registering for the product/service and sent to the address given by you to us at the time of registration for the product/service.

If such communication is received by us after the first set of material has been despatched(for products/ services that require us to despatch material to you) or if you have accessed any part of the services on-line (for products /services that only offer on-line access), no refund would be allowed.

All communication in this regard should be addressed to webmaster@pteducation.com. The processing will normally take five working days and the amount(s) will be refunded within 30 working days after that.

SHIPPING POLICTY


  • We only ship within India. Delivery is via third party courier.
  • Shipping address cannot be changed once order(s) has been shipped.
  • As the registered couriers are third-party courier companies, we are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.
  • If the delivery is to your at home address, it is best to ensure someone is at home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
  • If you are not home at the time of delivery additional delivery charges may apply.
  • Order cannot be cancelled once order has been shipped.
  • Shipping time may vary depending on your location, please allow 2 – 7 days for delivery.
  • Shipping charges are determined by packing size, weight and delivery location.

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